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Question and Answer
It's been more than 10 minutes! That's how long it now takes for my 2 year old notebook to boot up, after upgrading to Windows 10. This on top of being noticeably slower at times for no reason is driving me insane. My question is whether I should buy a new PC or can you suggest a good tune-up tool to fix and safely restore what I have?
– Dr. Willis A., Brentwood, CA
Don't replace your notebook, fix it. The best solution to safely clean up, boost and restore your PC is a program eSupport.com recommends named Reimage. Simply download Reimage and within minutes the program will safely scan and diagnose your system for problems like a virus, malware and broken or corrupted files. Reimage will even detect if there's a problem with your Windows operating system. Next, Reimage's patented technology will seamlessly repair and restore your computer to peak performance.

» Download Reimage
Why is the total space of the hard available on a hard drive less than what it is supposed to be?
– Peter C., St. Louis, MO

The biggest difference comes in the way that drive space is measured in the first place. Drive manufacturers measure drive space in decimal terms. For example, they call one gigabyte 1,000,000,000 bytes. Operating systems use binary terms, so Windows considers one gigabyte 1,073,741,824 bytes. So when Windows reports available space on a drive, the resulting calculation suggests that the drive is smaller than what is advertised.

I noticed recently that my Facebook photo comes up on any emails I send from Outlook.com. Is there a way I can prevent that photo from coming up in my emails?
– Diane H., Sacramento, CA

Outlook.com can link into your Facebook and Twitter accounts. Once connected, Outlook.com will use your Facebook profile picture to help people identify you in emails. Microsoft allows other Facebook users on Outlook.com to send you friend requests. If you’d rather keep your picture private, and not allow people to send you friend requests through Outlook.com you can change the third party network settings in Outlook.com. To do this, sign into your Outlook.com account, select Settings, and then select More Mail Settings. Then, scroll down to Reading email, and select Content From Third Party Networks. Under Showing Public Content, select the Don’t Show Public Content From Third Party Networks radio button. Those who want to alter their Facebook Privacy settings will need to login to Facebook and go to the Privacy Settings page. Click Edit Settings, locate Who Can Look You Up Using the Email Address or Phone Number You Provided, and select Friends Of Friends and click Done. This way Outlook.com will not have access to your Facebook photo or other information.

Driver Tip: Why You Should Always Keep Drivers Up To Date

Drivers are simply a piece of software that allows higher level computer programs like Windows to interact with a hardware device. In other words, a driver allows Windows to recognize and work with the hardware in your computer. Windows itself incorporates some basic drivers for things like mice and keyboards but most drivers are created by the manufacturer of the specific hardware device.

Drivers are required for integral devices like graphics cards, sound cards, wireless adapters and network (wired/LAN) adapters but are also needed for external hardware like printers, webcams and scanners.

Updating a driver is often a useful first step in troubleshooting any hardware related issue in Windows. Also, driver updates are often released to fix an issue with how Windows works with a piece of hardware or to enable new features for it. Therefore, even if your hardware appears to be working fine now, we normally recommend updating drivers as a preemptive measure. This helps ensure that you don’t have issues in the future, especially if the date of your existing driver is already more than a year old.

There is no need to search the web for all of your drivers; you can simply use a program like DriverAgent. DriverAgent will automatically search for updated drivers and locate the drivers for you. You don't have to skim through a very confusing list or log onto the manufacturer's website; just run DriverAgent and the driver will be found for you.

» Perform a driver scan now!


PC Performance Tip: Anti-Virus Disappeared After Windows 10 Upgrade


Recently we’ve been asked frequently about anti-virus programs disappearing after upgrading to Windows 10. This appears to be a common issue that we’re hearing a lot about. Here is what you can do to fix it.

Microsoft tells us on their site that during the migration from one OS to Windows 10, some programs will not be able to migrate. This is due to incompatibility with the new OS.

If your anti-virus is missing in Windows 10, the solution is simple. All you need to do is go download another copy of your favorite antivirus program and reinstall it - do not reinstall an old version from an old download or an old CD, as it most likely won't be compatible with Windows 10.

You may be asked for a license key (if you are using a paid subscription), so be sure to have that handy, as it may not be automatically entered during the installation. However, the Windows 10 upgrade will supposedly keep this information inside the Windows Registry, so you may not have to re-enter the license during a reinstall.

» Perform a PC performance scan now!


BIOS Tip – State After Power Fail

We get asked a lot of questions about what each setting in the BIOS does. Every so often we will review a setting in this space and explain what the setting does. In this issue we are going to discuss the setting State After Power Fail.

The setting State After Power Fail deals with the state of your system after the system loses power. In some systems it may be called Power On After Power Fail. In that case the setting is self explanatory. If you set Power On After Power Fail to YES, then when power resumes the system will power on. If you set it to NO, then the system will remain off when power resumes.

However with State After Power Fail, you will have several options.

The first option is a setting called Stay Off. This setting, when selected, will keep your computer off when the power is restored.

The second option is a setting called Last State. This setting, when selected, will put your system in the state it was in when power was lost..

The third option is a setting called Power On. This setting, when selected, will turn the system on when power is restored. If you have a setting that you would like explained in a future newsletter, please let us know.

» Perform a BIOS scan now!


Tech Tip

Personalize your Windows 10 Desktop

Windows 10 lets you personalize your desktop more thoroughly than before. Head to Start > Settings > Personalization > Colors, and choose Show color on taskbar and Start Menu. You can also tell it to automatically pick a color from your wallpaper and apply it underneath icons of open apps, and you can remove the Start Menu’s translucent option.



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Quote of the Month
"I don't know where I'm going from here, but I promise it won't be boring."

- David Bowie

Sites of the Month

Fun Sites
Internet Arcade
Over 900 classic arcade games from the 1970s through the 1990s and made them all playable in your browser.
Useful Site
PicMonkey
Editing your photos is easy with PicMonkey. Add filters, frames, text, and effects with this free online photo editing tool.

Did You Know?

Super Bowl Sunday is the second highest day of food consumption after Thanksgiving.


Vocab Test
Chatfly

Someone who is constantly texting or IMing due to a need to be in constant contact via digital communication.

Browser Add-On
MP3 Junkie

Download MP3 files from YouTube videos.

SmartPhone App
Soundcloud

Explore the largest community of artists, bands, podcasters and creators of music & audio.


Twitter Tip
If Twitter is your morning task, schedule tweets throughout the day instead of posting them all at once.


iPhone App

iOptimizer

iOptimizer

iOptimizer is the ultimate application for getting to know your iPhone, iPad or iPod better. iOptimizer monitors the performance of your device, so that you can configure it for optimal use. It will also help you find out everything about your iPhone, iPad or iPod Touch both on the system and on the user level. iOptimizer is powerful, intuitive, and extremely easy to set up and use.


  • iPad Support
  • Improved 'Activity' Section
  • Improved 'Processes' Section
  • Improved 'Battery' Section
  • Improved 'System' Information
  • Improved 'Network' Section
Best of all — It's FREE!

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DriverAgent
eSupport UndeletePlus
RegistryWizard
BIOSAgentPlus



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