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Question and Answer
I love my Acer Aspire laptop. However, soon after upgrading to Windows 10, its performance started to decline over time. Lately, I'm forced to shut it down and reboot which takes several minutes. Acer support suggested I could have a bug or a virus. So I've installed Avast anti-virus which found no problems. Next Acer's help line suggested I reinstall Windows 10, but warned me it's a tricky process and there's a real risk of losing important files. I feel lost. Can eSupport.com help by suggesting a tool or program that will hopefully fix what's wrong with my laptop without having to reinstall Windows?
– Terry T., Boston, MA

Thanks Terry. Your laptop situation is quite common. That is, you have a perfectly fine PC, but it's slow. 90% of PC problems center around Windows issues. Before you risk reinstalling Windows, try a simple yet powerful tool trusted by millions of folks since 2007 named Reimage. First download and run Reimage's free system scan. Think of the Reimage of scan as a PC check-up. Within a couple of minutes Reimage will safely detect and actually fix all of the errors found on your Acer laptop. If there's a stubborn virus or hidden malware or even spyware on your PC, it will be detected and removed. Finally, Reimage's patented technology will reverse Windows errors by replacing bad or corrupted files with a full database of new replacement files.

» Download Reimage

I work from home as a junior web developer using my personal PC. My job requires for me to use all of the popular web browsers like Chrome, Edge, IE and Firefox. At the end of each work day I need to remove all browser history, including cookies, cache, temp files, visited URLs, etc., which is very time consuming. Is there an easy way I can clean all the browsers at one time?
– Rusty T., Ogunquit, ME

Try eSupport.com's RegistryWizard software. RegistryWizard has many features including the ability to clean the history from several browsers at one time.

RegistryWizard allows you to simultaneously clean your each browser's history, visited sites, cache, passwords, downloads and much more. RegistryWizard will also clean Windows history.

» Download RegistryWizard

I’ve heard there are some keyboard shortcuts in Windows 10 that can be used for some helpful tasks. Are you aware of any of these shortcuts?
– Anthony C., Rockford, IL

Anthony, there are a handful of keyboard shortcuts that can be useful. For those times when you just want to get to specific modes and features much quicker, here are some of the most useful shortcuts for PC users including how to start using Microsoft's multi-tasking window snapping feature in seconds.

Snapping a Window: WIN + LEFT or RIGHT (can be used with UP or DOWN to get into quadrants)

Switch to Recent Window: ALT + TAB (unchanged) – Hold shows new Task view window view, let go and switches to app.

Task View: WIN + TAB – New Task view opens up and stays open.

Create New Virtual Desktop: WIN + CTRL + D

Close Current Virtual Desktop: WIN + CTRL + F4

Switch Virtual Desktop: WIN + CTRL + LEFT or RIGHT.

Driver Tip: Prevent a Driver or Update From Being Installed from Windows Update

Sometimes a Windows driver from Windows Update doesn’t work right, and you want to roll back to the previous driver. The problem with that is that Windows will just go ahead and install that update again later. So what can we do?

Just uninstalling drivers or updates won’t prevent them from being installed again. There’s no way to “hide” an update or block updates from within Windows itself, but Microsoft provides a downloadable tool to do this. It’s intended for temporarily hiding buggy or otherwise problematic updates while they don’t work properly on your system.

Download and run the “Show or hide updates” troubleshooter for Windows 10 from Microsoft, which you can download here.

When you run this troubleshooter, it will search for available updates and allow you to “hide” them, preventing Windows from automatically installing them. In the future, you can run this troubleshooter again and unhide the updates when you want to install them.


» Perform a driver scan now!


Internet Privacy Tip: Protect Your Online Privacy

Protect your online privacy by preventing your digital fingerprint from being tracked.

Run TrackOff's free digital fingerprint test today.

» TrackOFF Scan


BIOS Tip – Securing Your BIOS

Many people do not know it, but your computers BIOS can become infected with malware. The most famous was the Chernobyl virus back in the 90’s. These days, there is less of a chance of this happening, but it is much better to be safe than sorry. There is a way to make sure your BIOS is secure and to protect it from any potential malware infections.

The first step in your safety plan is to protect your BIOS with an administrator password that must be entered before a BIOS update can occur. Boot or reboot your PC. While it’s starting up, repeatedly tap the ‘DEL,’ ‘F1,’ or whatever other special key is required to launch the BIOS. This information is typically displayed onscreen during the boot process, although it might not be immediately obvious. This text, for instance, appears verbatim at the bottom of the screen for just a few moments after we start our computer.

Once your BIOS setup menu is loaded, look for the menu item that enables you to set up a password. There might be more than one. It may be listed as SET SUPERVISOR PASSWORD or SECURITY OPTIONS.

Select the menu item for creating the password and enter a password (usually twice, to verify what you typed the first time). If you think you might have trouble remembering the password later, as you’ll access your BIOS infrequently, make sure you write it down somewhere.

Save your BIOS changes and your computer will reboot. From here on out you’ll need to enter this password before any changes can be made to your BIOS, ensuring malware will have a harder time harming your PC.

» Perform a BIOS scan now!

Tech Tip

Windows Tip: Delete An Entire Word With Key Combination

Delete an entire word Instead of deleting a single letter, pressing Ctrl + Backspace will delete the entire word behind the cursor. This makes deleting text quicker if you screw up a whole word.



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Quote of the Month
"The nice thing about being a celebrity is that, if you bore people, they think it's their fault."

- Henry Kissinger

Sites of the Month

Fun Sites
BugMeNot
Are you bugged constantly to sign up for websites, even though you do not wish to share your email? If yes, then BugMeNot is for you. Instead of creating new logins, BugMeNot has shared logins across thousands of websites which can be used.

Useful Site
Get Notify
This nifty little website tracks whether the emails sent by you were opened and read by the receiver. Moreover, it also provides the recipient’s IP Address, location, browser details, and more.

Did You Know?

The largest earthquake to hit the United States was a magnitude-9.2 temblor that struck Prince William Sound, Alaska, on Good Friday, March 28, 1964.


Vocab Test
Wonky

Turned or twisted toward one side.


Browser Add-On
Remember The Milk

The smart to-do app for busy people.

SmartPhone App
Tiny Scanner

Tiny Scanner is a scanner application that can scan every type of document and save them as image files or as PDFs. You can name and organize the scanned files and share them by email, store in DropBox, Google Drive, etc.

eSupport.com Products


 
DriverAgent
eSupport UndeletePlus
RegistryWizard
BIOSAgentPlus



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