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Question and Answer
I need a PC lifeline! Lately my 3 year old Dell Inspiron notebook takes forever for simple tasks, like simply opening Chrome. I know with all its components like an Intel i5 processor, 8 gigs of RAM and Windows 10 it's a good PC. I tried several tips that didn't help. I just can't figure out why it's now running so poorly. Then today it shut down on its own and took 2-3 times longer than usual to boot into Windows. Windows Defender anti-virus says I'm protected. I'm very concerned that I have a hidden malware, virus or spyware. I read a Dell post that suggested reinstalling Windows, which is way over my head. Plus I'm afraid to lose all my files and applications. Can you help me and make a safe suggestion to restore my Dell laptop?
– Alex L. Seattle, WA

By far, this is the #1 question we receive here at eSupport.com. We agree! You have a good notebook. 90% of the time that narrows the problem to Windows. However, repairing and restoring Windows, can be a challenge. That's why eSupport recommends a safe PC diagnostic tool that actually repairs and restores Windows named Windows Repair Tool. This powerful, yet simple to use program will save you the time and risk of having to reinstall Windows. Windows Repair Tool's free scan will quickly and safely diagnose your system for all sorts of problems, like corrupt files, deep hidden viruses, malware and even nasty browser injections. Next, Windows Repair Tool will automatically repair the damage found on your PC with their patented technology that restores your Windows OS with a robust database of replacement files. Since 2007, with millions of users, Windows Repair Tool's technology actually reverses the damage done to your Windows operating system. Take a minute and try it. You'll think you have a new PC.

» Download Windows Repair Tool

Like most people I don't always have access to Internet - for example, when I travel. This prevents me from streaming and watching media like movies and TV shows. Is there a simple way to capture and record my favorite movies and TV shows on my computer and watch them later without Internet access? I regularly stream and watch on Netflix, Amazon Prime Video as well as some live sporting events.
– Donny O. Salt Lake City, UT

We looked at a few. By far the best app that we tested for super high quality (up to 100 FPS) and ease of use is a cool program named Replay Video Capture from the company Applian that's been around for 20 years with millions of users. Replay Video Capture software is the best way to create production quality video recordings from challenging sources like Netflix and Amazon. Applian's Replay Video Capture software is the only true screen capture technology of its kind that allows you to screen capture video using a great Background Mode feature. You can try it free, too!

» Try Replay Video Capture

I have Windows 10 running on a Dell desktop, which I leave turned on but logged off of the Internet. Every six weeks or so, when I clear the screen saver first thing in the morning, I get a Windows message, "An external storage device has been connected." Before I can acknowledge it, it disappears. Any idea of the source of this? I'm mostly concerned that some type of virus could be downloading info from the PC?
– Don G., Baltimore, MD

It's almost certainly not tied to a virus. The message may appear if you left any devices with storage capability, such as a thumb drive, digital camera, etc., connected to a USB port on your computer.

Driver Tip: Printer Drivers Can Be Tricky

Have you ever installed a printer driver and your printer stopped working? Or the new driver just doesn’t seem to install at all? With some printers the driver is pretty straightforward. It’s simply click and install. However, with other printer drivers the process can be a little more involved. If you are running into issues installing your printer driver, we suggest that you first uninstall the old drivers first. Then install the new ones. This should prevent any further issues and allow your printer to work properly. The old driver can be uninstalled by opening your Control Panel, and clicking on the Devices and Printers section. Right click on the printer, and choose PROPERTIES. Then click on the DRIVER tab, and choose UNINSTALL. You may be asked at this point if you want to keep the driver, say NO. Once that has completed uninstalling, you can install the new driver.

» Perform a driver scan now!


PC Security Tip: Keep Your Software Up-To-Date

Installing software updates for your operating system and programs is critical. Always install the latest security updates for your devices:

  • Turn on Automatic Updates for your operating system.
  • Use web browsers such as Chrome or Firefox that receive frequent, automatic security updates.
  • Utilize eSupport.com's Software Updater - It's FREE to find other software on your computer that needs to be updated.

» Download Software Updater


BIOS Tip – Keep Unauthorized Users From Making Changes

The Security section of the BIOS can be used to keep unauthorized people from making changes to the BIOS.

The option called Security Option can be set to either Setup or System. When it is set to SETUP the security is on the BIOS Setup screens. A user would need a password to be able to make changes to the BIOS Setup screens.

When the option SYSTEM is set, the user will need a password to even get the system to boot.

There are also settings for Supervisor Password and a User Password. If you choose to set the Security Option then you will need to set your Supervisor and User Password options.

If you choose to select a Supervisor Password, a password will be required to enter the BIOS after you choose setup, as described above. If you choose SYSTEM as described above, then a password will be required for cold-booting, as well.

With the User Password option, a different password assigned to users is required to boot the PC, and if a Supervisor Password has also been selected, permits the user to only adjust the date and time in the BIOS.


» Perform a BIOS scan now!


Tech Tip

Windows 10 Task Scheduler

This handy feature does what you think it does; it helps you schedule tasks on your PC, like turning it off at a specific time each day.
Type “task scheduler” into your taskbar to get started.



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Quote of the Month
"The Pessimist Sees Difficulty In Every Opportunity. The Optimist Sees Opportunity In Every Difficulty."

- Winston Churchill

Sites of the Month

Fun Sites
Innerbody.com
The interactive guide to human anatomy.

Useful Site
EveryTimeZone
Need help figuring out time zone changes? This site is a less confusing view of the world’s time zones with reference to yours.

Did You Know?

The iPhone, the Harry Potter books, and the Rubik’s Cube are the top 3 most sold products in human history.


Vocab Test
Cacophony

A mixture of horrible sounds.


Browser Add-On
Start.me

The ultimate personal start page.

SmartPhone App
Life360

Life360 brings your family closer with smart features designed to protect and connect the people who matter most.

eSupport.com Products


 
Software Updater
eSupport UndeletePlus
RegistryWizard
BIOSAgentPlus



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