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My wife and I have a Dell Inspiron notebook. It runs Windows 10 and has been great for the two years since we bought it. Over the past week or so I've noticed a problem where it seems to freeze or lag. It's noticeably slow at times. So I called Dell tech support. They think we have infected Windows with a virus or malware even though we run anti-virus software. After some tests the Dell tech suggested I reinstall Windows 10, but warned it can be tricky and I could lose some or all of our important documents. I asked Dell if there is an easy way to restore or repair Windows and our notebook without having to actually reinstall Windows. She recommended an app called 'Windows Repair Tool' saying it was a complete Windows and PC tune-up program. Is this a good tool for the job?
– Tyler R., Washington, DC

Yes, eSupport.com has recommended Windows Repair Tool for 10+ years to find and repair Windows problems like corrupt or missing files, even hidden viruses. Windows Repair Tool will safely scan your laptop and diagnose your complete PC and deliver the findings with a full system report. Next, the repair tool will actually fix and restore your laptop PC without requiring a Windows reinstall. The Windows Repair Tool actually has patented Windows repair and restore technology that automatically replaces critical system files that have been damaged. Picture a complete Windows tune up without performing a risky Windows reinstall. Windows Repair Tool will restore your PC in just a few clicks and get you back to peak performance. Best of all Windows Repair Tool is free. Take 5 minutes and give it a try.

» Download Windows Repair Tool

I admit I'm a gaming junkie. Is it possible to use my XBOX One in conjunction with my Dell PC running Windows 10 in order to play my XBOX games on my PC? If so, I'm also looking for the best way to game capture my play on my PC.
– Dee T. Seattle, WA

Sure this is possible. A cool feature in Windows 10 is its integration with Microsoft’s gaming console, the Xbox One. Game streaming allows you beam titles from your console to your PC, even in the next room. The simplest way to activate it is to open up the Xbox app on your Windows 10 PC, ensure your console is on and connected to the same Wi-Fi network and tap the Xbox One symbol you should see appear on your PC or laptop.

For capturing and recording your gameplay hands down Replay Video Capture is the best app we've tested. Replay Video Capture's powerful game recording software makes it easy for you to capture the absolute best of your gameplay. Their latest updates make the experience even better than ever. Replay Video Capture now comes with a dual recording feature that allows you to capture game audio and mic input simultaneously. At 100 frames per second, you’ve got great quality video that’s faster than ever. Plus you can use Replay Video Capture to capture and download your favorite videos and movies!

» Try Replay Video Capture

Driver Tip: Installing Drivers Without A Setup or Install File

A common question we are asked is how to install drivers that do not contain a Setup or Install file. If the file is not a single executable file, then most likely it will be a CAB file or a ZIP file. In those cases, extract the file to a location on your hard drive.

Then follow these simple steps:

1. Right-click My Computer.
2. Choose Properties.
3. Choose Device Manager (In Windows 2000, you have to choose the Hardware tab first and then Device Manager). This will display a list of the devices that are on your computer.
4. Right click on the device and click Properties
5. Choose Driver and click Update Driver.
6. You will be asked to browse for the new driver, locate the folder you placed it in choose the appropriate file.


PC Security Tip: Keep Your Software Updated

- Installing software updates for your operating system and programs is critical. Always install the latest security updates for your devices:

* Turn on Automatic Updates for your operating system.
* Use web browsers such as Chrome or Firefox that receive frequent, automatic security updates.
* Try
eSupport.com's Software Updater - It's FREE to find other software on your computer that needs to be updated.

» Download Software Updater


BIOS Tip – Can a BIOS update fix my problem?

A question we get quite often is “Can a BIOS update fix my problem?” The answer depends on what the problem is. There are certain things that a BIOS update will not fix. The following are a couple of examples.


Increasing Amount of RAM or Updating the CPU – This one is a little tricky. Here’s why… While, in most cases, you may need a BIOS update to help with your RAM and CPU support, it isn’t the only factor. The chipset on the motherboard must also support the amount of RAM and the speed of the CPU that you want to upgrade to. For example, if you want to upgrade to 4GB of RAM, and the system chipset only supports 2GB, then a BIOS update isn’t going to make a difference. However if the system chipset supports 4GB and your system will only see 2GB, THEN a BIOS update is necessary. With the CPU, the system chipset must support the speed that you are upgrading to If not, then the BIOS doesn’t matter.

» Perform a BIOS scan now!

Tech Tip

Turn off 'search indexing' to improve Windows Performance

Windows 10 indexes your hard disk in the background, allowing you — in theory — to search your PC more quickly than if no indexing were being done. But slower PCs that use indexing can see a performance hit, and you can give them a speed boost by turning off indexing.



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Did You Know?

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