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My wife is using our home PC while working from home during the corona virus matter. Even though her work system and our home PC have similar hardware and run Windows 10, she insists our home PC is much slower. She noticed it recently began running very slow and takes much longer than usual to boot-up and open Chrome. Yesterday she begged me to investigate and fix or tune-up the home PC. I tried some stuff I read online like clearing temp files, I ran Windows Defender to look for malware, viruses and spyware. Next I cleaned the hard drive, and finally I removed all the old and unwanted programs. So far nothing has noticeably helped. Did I miss something? What I can do to repair the damage to our home system? Is there such thing as a complete computer tune-up? 
– Michael M. Spokane, WA

It's no secret, our computers slow down over time with daily use. The key to keeping your system running at peak performance is PC maintenance. Most importantly, keeping Windows maintained is critical for peak performance. Since 2010 eSupport has recommended Windows Repair Tool to find and fix Windows problems such as running slow, corrupt or missing files, viruses, malware and junk that we pick up online that can kill PC performance. For more than a decade Windows Repair Tool has been trusted by tens of millions of users. Just install and within minutes Windows Repair Tool will safely diagnose your complete PC and provide a full system report and known problems. Next this powerful Windows tool will safely repair and restore your system without requiring a Windows reinstall. Windows Repair Tool will repair and optimize your PC safely and get you back to peak performance. Best of all Windows Repair Tool is a free for users that need help fixing their PCs. Give it a shot. You'll be surprised at the results. 

Zoom video help please. Like millions of parents across the nation I've been overseeing the homeschooling of our four children and working from home during the stay at home measures. We are using Zoom Video Conferencing for both homeschooling and work. It's a great service. However, there are times where I need to record what is being broadcast live on Zoom so I can review with the kids later. But Zoom's record feature requires a paid subscription. Is there a way to record and save Zoom or even Skype without paying for a subscription?
– H. Sutherland, London

This is a great question that we are hearing daily with the stay at home Covid-19 pandemic. The answer is yes, you can record a Zoom Video session with an application from Applian Technologies called Replay Telecorder. Simply install Replay Telecorder and click the record button as the Zoom session begins. Replay Telecorder is the easiest, most powerful Zoom recorder on the market. You can record anything that you can see or hear within Zoom. Plus, Replay Telecorder can record from Skype, Google Hangouts or any other Video Conferencing application.

» Download Replay Telecorder

Driver Tip: Stop Automatic Driver Updates In Windows 10 

One of the Windows 10 related complaints we hear regularly is the mandatory delivery of universal drivers through Windows Update.

Well it turns out you can actually disable the downloading of these universal drivers in Windows 10 and avoid this issue all together plus it is very easy to do.

A. Click the Start Button and search for System. Click the Control Panel result - it should be the top one.

B. When System Properties opens up click on Advanced System Settings

C. Click on the Hardware Tab (#1) and then click Device Installation Settings

D. Click on No, let me choose what to do to expand your other options

Once you click on No, let me choose what to do (Option #1) there are three other options to set. Option #2 continues to download and install the best driver software from Windows Update. Option #3 prevents the automatic install of driver software from Windows Update and Option #4 toggles the ability for Windows Update to download hardware related apps and other info from Windows Update.

» Get a FREE DRIVER Report Today!


PC Security Tip: Staying Safe on Public Networks

Limit your security exposure by visiting websites that have SSL (Secure Sockets Layer) enabled. Typically SSL sites have an URL that starts with https:// and display a padlock icon in the address bar; some browsers show the site’s name in green as well.


BIOS Tip – Securing Your BIOS & PC

Many people do not know it, but your computer's BIOS can become infected with malware. The most famous was the Chernobyl virus back in the 90’s. These days, there is less of a chance of this happening, but it is much better to be safe than sorry. There is a way to make sure your BIOS is secure and to protect it from any potential malware infections.  The first step in your safety plan is to protect your BIOS with an administrator password that must be entered before a BIOS update can occur. Boot or reboot your PC. While it’s starting up, repeatedly tap the ‘DEL,’ ‘F1,’ or whatever other special key is required to launch the BIOS. This information is typically displayed on screen during the boot process, although it might not be immediately obvious. This text, for instance, appears verbatim at the bottom of the screen for just a few moments after we start our computer.  Once your BIOS setup menu is loaded, look for the menu item that enables you to set up a password. There might be more than one. It may be listed as SET SUPERVISOR PASSWORD or SECURITY OPTIONS.  Select the menu item for creating the password and enter a password (usually twice, to verify what you typed the first time). If you think you might have trouble remembering the password later, as you’ll access your BIOS infrequently, make sure you write it down somewhere.  Save your BIOS changes and your computer will reboot. From here on out you’ll need to enter this password before any changes can be made to your BIOS, ensuring malware will have a harder time harming your PC


» Get a FREE BIOS & System Report

Tech Tip

Windows "Hello" 

Windows 10 includes a suite of new biometric security features known as Windows Hello, and – if your computer has the necessary hardware – you can use fingerprint detection or face recognition to log in. From the Settings app (search for it from the taskbar) choose Accounts and then Sign-in options to see the different choices available.



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