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Q: My husband is now working from home using our home PC due to the pandemic. Even though his work PC and our home PC are the same model Dell XPS 17 laptops and run Windows 10, he insists our home Dell PC is much slower. He noticed it recently began running very slow and takes much longer than usual to boot-up and open both Chrome and Edge. Yesterday he begged me to investigate and fix or tune-up the home PC. I tried some stuff I read online like clearing temp files, I ran Windows Defender and Norton's antivirus to look for malware, viruses and spyware. Next I cleaned the hard drive, and finally I removed all the old and unwanted programs. So far nothing has noticeably helped. Did I miss something? What can I do to repair the damage to our home system? Is there such a thing as a complete computer tune-up?
– Tyler M. Portland, OR

A: It's no secret, our computers slow down over time with daily use. The key to keeping your system running at peak performance is PC maintenance. Most importantly, keeping Windows maintained is critical for peak performance. Since 2010 eSupport has recommended Windows Repair Tool. to find and fix Windows problems such as running slow, corrupt or missing files, viruses, malware and junk that we pick up online that can kill PC performance. For more than a decade Windows Repair Tool has been trusted by tens of millions of users. Just install and within minutes Windows Repair Tool will safely diagnose your complete PC and provide a full system report and known problems. Next this powerful Windows tool will safely repair and restore your system without requiring a Windows reinstall. Windows Repairr Tool will repair and optimize your PC safely and get you back to peak performance. Best of all Windows Repair Tool can be used for free for users that need help repairing and restoring their PCs. Just download it and see.....

 
Q: SLOW INTERNET!! We have several PCs in our facility. All of them are 3-4 years old running Windows 10. Some of our users complain that the Internet is slow. We've had Comcast come out and test and they insist it's not on their end. The funny thing is that some of the PCs appear to have a faster Internet connection than others even though they are identical Acer systems. How can this be seeing they are the same systems that are using the same Internet Wi-Fi connection?
– Jason N., North Andover

A: Slow Internet is a common inquiry here. The fact is, each PC has advanced Windows settings that need to be optimized from time to time. Equally important for both Internet speed and security is for your browser to be cleaned and optimized. However, doing this manually can be time consuming and can have adverse effects on Internet speed if you don't do it right. We recommend a fantastic app that has been around for many years called NetOptimizer. This powerful Internet optimization tool can instantly improve your Internet download and upload speeds dramatically. NetOptimizer has both an 'Auto Mode' for quick and simple optimization. Or you can use the 'Advanced Mode' to fine tune performance. Want to secure and clean your browser? NetOptimizer's browser cleaner works great.

» Try NetOptimizer Today!

Driver Tip: Common Fixes for Device Driver Problems

If you are having problems with drivers after you have installed them, here are some common fixes that will solve most of your driver problems.

Restarting Your Computer – After installing a driver be sure to restart your computer. Many drivers will not work properly until the system is restarted.

Reinstall the Driver - If you are facing hardware issues, one of the first steps you should take is to reinstall the hardware driver. In many cases this will solve your problem. When you do this, Windows automatically detects and installs the hardware, like new. To do this, go to "Device Manager" on your Windows machine and select "Confirm Device Removal". Then reinstall the driver and reboot the system.

Rolling Back a Driver - This is a very easy process and there is nothing unsafe about it. To roll back a device driver means to revert to the old version. Windows will use the previous version of your driver. In your Device Manager, right click on the device and choose Properties. Click on the Driver tab, and then click Rollback Driver.

» Run a Driver Scan Today


PC Security Tip: Outdated Software is a Security Threat

According to online security experts, installing updates for Windows and your software applications is critically important for PC and online security purposes.

Turn on Automatic Updates in Windows

Use web browsers such as Chrome and Edge that receive frequent, automatic security updates.

Use eSupport's
SoftWare Updater . - It's 100% FREE to identify and update software on your PC.

» Downoad Software Updater


BIOS Tip – Extra Security - Set a BIOS or UEFI Password

A Windows, Linux, or Mac password just prevents people from logging into your operating system. It doesn’t prevent people from booting other operating systems, wiping your drive, or using a live CD to access your files. Your computer’s BIOS or UEFI firmware offers the ability to set lower-level passwords. These passwords allow you to restrict people from booting the computer, booting from removable devices, and changing BIOS or UEFI settings without your permission. These passwords are set in your BIOS or UEFI settings screen. On pre-Windows 8 computers, you’ll need to reboot your computer and press the appropriate key during the boot-up process to bring up the BIOS settings screen. This key varies from computer to computer, but is often F2, Delete, Esc, F1, or F10. If you need help, look at your computer’s documentation or Google its model number and “BIOS key” for more information. (If you built your own computer, look for your motherboard model’s BIOS key.) In the BIOS settings screen, locate the password option, configure your password settings however you like, and enter a password. You may be able to set different passwords — for example, one password that allows the computer to boot and one that controls access to BIOS settings. You’ll also want to visit the Boot Order section and ensure the boot order is locked down so people can’t boot from removable devices without your permission. On post-Windows 8 computers, you’ll have to enter the UEFI firmware settings screen through Windows 8′s boot options. Your computer’s UEFI settings screen will hopefully provide you with a password option that works similarly to a BIOS password.


» Perform a BIOS check now!

Tech Tip

Free Up Valuable Hard Drive Space.

Do you know how many useless large files you are storing on your PC? Use Hard Drive Optimizer and find out. Then remove unwanted files in seconds.

» More Info on Hard Drive Optimizer



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Quote of the Month
"If you’re going through hell, keep going."

- Winston Churchill

Sites of the Month

Fun Sites
Instapaper
You can save the articles which you want to read later on Instapaper. It also lets you highlight the passages, integrate your account with other applications and make notes.

Useful Site
Kailo
Kialo is a platform for debates enlisting the pros and cons of each debate.

Did You Know?

New York was briefly named "New Orange." Yes, before it was the Big Apple, it was New Orange. As History reports, when the Dutch captured New York from the English in 1673, they renamed it New Orange in honor of William III of Orange.


Vocab Test
Halfpace

It refers to that small landing at the top of a flight of stairs where you have to turn and take another flight of stairs whether going up or down.


Browser Add-On
Enhancer for YouTube

Use Enhancer For YouTube to upgrade your video streaming experience with extra playback controls, customizable ad removal, preferred playback quality settings, auto-pausing for background tabs, player pinning (so the current video stays on top of other windows), and more.

SmartPhone App
Kayak

Kayak is an online travel agency and super metasearch engine.

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